At PYRALVEX, we are committed to providing our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our refund policy.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain types of products are exempt from being returned, such as perishable goods or personalized items.
To initiate a refund, please contact our customer service team at [email protected] within 30 days of receiving your purchase. Our team will guide you through the process and provide instructions on where to send your return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.
Thank you for shopping with PYRALVEX. We value your business and strive to ensure your complete satisfaction.